Our policies, written clearly

Privacy and data protection

What we collect

• Your identity, contact details, and qualifications.
• Experience documents, results, and payments, only to the extent needed to provide the service.

What we do not do

• We do not sell your data, and we do not use it for any purpose other than the one it was collected for.
• We share with the issuing university only what is necessary, and we do not send sensitive documents without need.
• No camera and no recording during exams. Any later change will be preceded by a clear announcement and your consent.

How we protect it

• Encryption in transit and at rest, permissions that separate roles, a log of every significant change, and backups.
• Payment data is not stored with us; a specialized payment gateway handles it.

Your rights

• Access your data, correct it, and request its deletion, within the limits permitted by obligations to retain professional and educational records.
• For privacy inquiries: info@elmaaref.com.

Fees and refunds

Before you pay

• We show the fees and what they cover before you pay, each separately: program fees, a single exam, the diploma, a retake, and additional services.
• The service is not opened until payment is confirmed in our system and the payment gateway sends its notification.

Refunds

• You can request a refund before the service is opened.
• After the service is opened, the fee is refunded only if there is a technical fault on our side that we could not resolve.
• We announce each service’s refund policy before payment.

Professional and educational record

• The professional and educational record is not deleted because of a refund; its status is updated and a log of changes is kept.

Assessment and exams

How exams are conducted

• The basis is single-answer multiple choice, along with professional scenario questions.
• A set number of questions is drawn at random for each student, according to the settings: number of questions, duration, passing score, and number of attempts.
• Correct answers stay in our systems and never reach your device.

During the exam

• The system saves your progress. If the connection drops, you continue from where you stopped, and time is tracked on the server.
• When time runs out, the exam is submitted automatically with the answers given. Grading is automatic, and the result is shown broken down by competency area.

Question bank quality

• Each field undergoes specialist review before it is opened to students.
• Each question has a unique code and is linked to a competency area and a difficulty level.
• We review the banks periodically, at least once a year.

Disclosure and truthful claims

What we say

• We show only what a document supports. The issuing body is clear on every certificate: one certificate, one issuing body.
• We describe our work precisely: “based on generally accepted assessment principles,” and we do not say “conforms to standards” without a document proving it.

What we do not say

• We do not describe a certificate as accredited, equivalent, or recognized without a document, and we do not promise study without exams or a certificate within days.

Artificial intelligence

• The materials were reviewed and approved by the committee of academics and professionals at Elmaaref Foundation for Online Education and Study before publication, and are attributed to the Curriculum Department in the foundation’s name.

Reviews and stories

• We do not write reviews under invented names, and we do not edit the text of any review. We show public reviews as they were published, and success stories with written permission from their owners.

Complaints and appeals

How to file a complaint

• Send your complaint to info@elmaaref.com or on WhatsApp +20 111 292 2775, and include your registration number and what happened.
• We record every complaint, its decision, and the reasons for it.

Appealing a result

• The system reviews the records: questions, answers, duration, and the attempt log, and automatically corrects anything that was a technical error.
• Anything not resolved automatically is referred to a specialist reviewer, who issues a written decision.
• There is no fee for an appeal, and the exact timeframes will be announced when the policy is adopted.

Terms and conditions

Using the website and platform

• Your use of the website, the platform, the verification page, and your account is subject to these terms.
• Your account is yours alone; do not share it with anyone else.

Ownership

• The study materials, exams, and bag templates belong to Elmaaref and may not be copied or republished.

Responsibility

• Whether any government body or employer accepts a certificate is subject to that body’s own policy, as is common among educational institutions around the world; we therefore recommend confirming this directly with the body before you apply.

Note

• These terms are subject to legal review before final adoption.